Returns & Exchanges
Sly products are made with love and care. Please contact us within 7 days for enquiries regarding exchanges or refunds. Sale items cannot be returned. If the product is faulty we will quickly replace it for you. If you change your mind, exchanging products is at the discretion of Sly but refunds will not be issued. We will need proof of purchase to return or exchange the product so hang on to those receipts. If the product has been damaged in transit, please let us know as soon as possible and we will contact the carrier to sort out any issues.
Address for Returns and Exchanges
If you would like to exchange or return an item please send to
PO BOX 241 Bentleigh
Sly has a standard rat of $7.95 for all Australian orders and FREE shipping for orders over $100. For countries outside Australia a flat rate will be applied at checkout. If you have any questions about this, please don't hesitate to contact us. Sly endeavours to process and dispatch orders within 24 hours of receiving them. You will receive a shipping confirmation once an item has been dispatched. For all orders within Australia, products should be delivered between 3 and 5 business days. Perth deliveries should be delivered between 4 and 8 business days. We do not offer free return postage on refund or exchange items. For international orders duties, taxes, and any import fees for all international orders are not prepaid by Sly. The recipient will be responsible for any import duties or taxes charged by their country and carrier related fees. If any such duties, taxes or fees are charged in customer's country, they will likely need to be paid before the goods are released.
Our tea towels are made using 100% linen and cushions are a 55% linen and 45% cotton blend. Due to the nature of these fabrics, you may experience shrinkage of a few centimetres as the fibres tighten when washing in a machine. This should only happen after the first wash. For best results hand wash only or dry clean these fabrics to avoid shrinkage. Air dry and warm iron if required.
* Excludes Otium collection. Ends Midnight Easter Monday